Terms & conditions

Effective 13 September 2026 · version 2

These terms are the agreement between you and UAE.com Email for the addresses, mailboxes and plans you buy or book from us, directly or through a partner storefront.

1. The service

We provide email addresses on the domains we host, mailboxes with calendar, contacts and file storage, and the apps and protocols to use them. The features and limits of your mailbox are those of the package on your plan, as shown when you buy.

2. Buying an address

• An address is sold once and belongs to the account that pays for it, for as long as the account and its plan are in good standing.
• A search that shows an address as available is not a reservation. Only a paid booking fee or a completed purchase reserves it.
• Prices are shown in UAE dirhams. Premium names are priced by their class; the price you see at checkout is the price you pay.

3. Booking an address

• You may reserve an address by paying a booking fee - 10% of its price, and at least AED 500 - instead of the full price. The address is then held for you for 72 hours and shows as reserved to everyone else.
• Within those 72 hours you receive a link to pay the balance (the price minus the fee). When the balance is paid the address is yours and your mailbox is created.
• The booking fee is not refundable. If the balance is not paid before the booking ends, the booking lapses, the fee is kept, and the address becomes available to others again.

4. Plans and renewals

• A plan renews automatically at the end of each period (quarterly or yearly) at the price in force, charged to the payment method you gave the payment provider, until you cancel.
• You can cancel at any time in the app; the plan then ends at the end of the paid period and the mailbox is kept read-only for 30 days before it is closed.
• If a renewal payment fails we tell you and retry for 14 days; after that the mailbox is suspended until it is paid.

5. Refunds

• A purchase we could not complete (for example, a name that turned out to be taken) is refunded in full, automatically.
• Booking fees are not refundable (section 3). Address purchases and plan payments are not refundable once the mailbox has been created, except where the law requires it.
• Refunds go back to the payment method used, through the same provider, usually within 5-10 working days.

6. Your responsibilities

• Keep your password and recovery options to yourself, and tell us at once if you think someone else has them.
• Use the service lawfully and within the Acceptable use policy. We may suspend or close an account that sends spam, hosts malware, impersonates others, or breaks the law.
• Give us a working recovery email if you want to be able to reset your password yourself.

7. Our responsibilities and limits

• We run the service with care, on redundant infrastructure in two regions, with encrypted storage and monitoring; but no online service is perfect, and we do not promise uninterrupted operation.
• Our liability for any claim is limited to the amount you paid us in the twelve months before the claim, except where the law does not allow such a limit.
• We may change the service and these terms; material changes are announced in the app before they apply.

8. Law and contact

These terms are governed by the laws of the United Arab Emirates. Questions and notices go to technical@uae.co.